Contact
Talk to a person
WhatsApp is the front door for both sales and support, and it is the same number as the phone line. Support is offered 24/7/365.
- One number for sales and support
- Tickets in the client area
- Wyoming, United States
Channels
Where to reach us
Every route below reaches the same team. Pick the one that suits what you need to say, and how much of it you need on the record.
- WhatsApp+1 202 505 2888Our main sales and support channel, and the one we watch most closely. Use it to compare plans before you buy, to check what a price covers, or to chase anything that feels stuck.
- Telephone+1 202 505 2888The same number, if you would rather talk it through. A VPS order is verified by phone or by the email address on the order before the machine is built, so keep both reachable after you buy one.
- Emailinfo@hostinium.comFor anything that needs to be in writing: documents, purchase orders, abuse reports, copyright notices and legal correspondence.
- Support ticketsClient areaSign in and open a ticket. Cancellations, refunds, downgrades, price adjustments and backup requests are all handled this way, so the whole exchange stays on the record.
- Billing contact formPre-sales and billingThe form inside the billing system, for when you do not have an account yet and would still rather write than message.
Which channel
What to use for what
Everything lands with the same team, but starting in the right place saves a round trip.
- Choosing a plan, or checking what a price includes
- The assistant, or WhatsApp
- A site, email or server that is not working
- A ticket in the client area, then WhatsApp if it is urgent
- Invoices, refunds, cancellations and downgrades
- A billing ticket in the client area
- Restoring or retrieving a backup
- A ticket in the client area
- Moving a website or a domain to Hostinium
- WhatsApp, so we can look at the current setup with you
- Abuse reports, copyright and legal notices
What to tell us first time
Four lines in the first message save most of the back and forth:
- The domain or service the message is about.
- What you expected to happen, and what happened instead.
- The exact error text, or a picture of it.
- When it started, and anything that changed just before.
Company
Who you are writing to
- Registered name
- Hostinium for Information Technology LLC
- Address
- 30 N Gould St, Ste R, Sheridan, WY 82801, United States
- Phone and WhatsApp
- +1 202 505 2888
- info@hostinium.com
- Support hours
- Support is offered 24/7/365.
What support covers
The team looks after what you bought from us: the server, the control panel, email delivery, certificates, and anything that stops the account working the way it was sold. Support is provided to direct clients and to resellers, not to a reseller's own end customers.
It does not cover writing or debugging your own code: programming, HTML, custom software and third-party applications sit outside it, whether they came pre-installed or not. When that is what you need, say so in the first message and we will point you at the service that does cover it.
Already a customer?
Invoices, services, domains and support tickets all live in the client area.
Open the client areaTell us what you are building
The assistant answers plan and price questions in seconds. A person on WhatsApp picks up from there.